Get in Touch With Us
Got a question about how we rank the highest payout online casinos in Canada, spotted something that needs updating, or just want to share feedback? Here's how to reach the team behind Canada Casinos.
The Best Way to Reach Us
Email is the most reliable channel for getting a response. Send your message to [email protected] and a member of our team will read it personally. We aim to reply within two working days, though this can stretch slightly during busy periods.
If your message is about a specific casino brand, bonus offer, or a figure quoted on the site, include as much detail as you can — the page you were reading, the section, and what looked off. That lets us check it against our sources quickly rather than going back and forth.
What We Can Help With
- Payout and payment questions — If you want clarification on withdrawal times, payment methods, or how a specific bonus affects payout speed at one of the brands we cover, let us know which offer you're looking at.
- Corrections — Bonus terms, wagering requirements and payout figures change often. If something looks out of date, tell us and we'll verify it against current information.
- Ranking and methodology questions — If you're curious why one casino sits above another in our comparisons, or want more detail on how we weigh payout speed, licensing or game selection, ask directly.
- Content suggestions — If there's a topic around Canadian online casinos, gambling sites, or payment options you'd like us to cover in more depth, we're happy to hear it.
- General feedback — Positive or critical, if something on the site affected your decision-making, we want to know.
What This Site Does — and Doesn't — Do
Canada Casinos is an independent comparison resource. We research and compare online casinos available to players across Canadian provinces, focusing on factors like payout speed, licensing, game libraries and bonus terms. We do not process deposits, withdrawals, account verification or customer support requests on behalf of any casino — those matters need to go directly to the operator in question, through the support channels listed on their own site.
Some of the offers featured on this site are commercial partnerships, meaning we may earn a commission if you sign up through a link here. This never determines how a casino is rated or ranked — our editorial scoring is kept separate from any commercial arrangement, and every review is based on the same criteria regardless of partnership status.
Looking for Something Else?
If your question is about a topic outside our Canadian coverage — for example, if you're researching options for players outside standard UK self-exclusion schemes — you may find our page on trusted non-GamStop casinos in the UK more relevant.
For anything related to responsible gambling support, please mention it in your message and we'll point you toward appropriate provincial or national resources rather than attempting to advise directly.
Before You Write In
A few quick checks can save time on both sides:
- Check whether the offer terms you're asking about are listed beside the relevant casino's entry on our site — bonus amounts, wagering conditions and eligibility are usually noted directly there.
- If your question concerns an active account, deposit or withdrawal, contact the casino's own support team first, since we don't have access to individual player accounts.
- Include the page URL or casino name in your email so we can find the exact context quickly.
We read every message that comes in, and we'd rather take an extra day to give you an accurate answer than rush a reply. Thanks for taking the time to reach out.